Who and what this warranty covers

This One-Year Limited Warranty applies to the original purchaser of a new, eligible DAYALANE product purchased through dayalane.com or an authorized DAYALANE sales channel in the United States. The warranty is non-transferable and applies only to products used for normal residential purposes.

Coverage lasts for one year from the date the product is delivered. During this period, DAYALANE warrants that the covered product will be free from defects in materials and workmanship under normal residential use and proper care.

What this warranty does not cover

This Limited Warranty does not cover:

• Normal wear and tear, including gradual softening of cushions, compression of filling, wrinkles, minor stretching, fading, pilling, or changes in appearance from regular use
• Natural variations in color, grain, texture, knots, veining, or other characteristics of wood, stone, leather, fabric, and other materials
• Damage caused by misuse, abuse, accidents, impacts, improper storage, improper cleaning, pets, stains, burns, cuts, moisture, excessive heat, direct sunlight, or exposure to unsuitable environmental conditions
• Damage caused by improper assembly, installation, modification, repair, maintenance, or use that does not follow DAYALANE instructions
• Damage caused by moving, transportation, or handling after delivery, except where the damage is attributable to a delivery service arranged by DAYALANE and is reported according to the applicable policy
• Products used beyond their stated weight, load, or intended-use limitations
• Products used outdoors unless expressly identified as suitable for outdoor use
• Products used in commercial, hospitality, rental, institutional, or other non-residential settings, unless expressly identified as commercial-grade
• Clearance, final-sale, floor-sample, open-box, used, secondhand, or “as-is” products, to the extent permitted by applicable law
• Products purchased from an unauthorized seller or obtained without valid proof of purchase
• Incidental or consequential losses, including loss of use, lost income, business interruption, or damage to other property, except where such exclusions are prohibited by law

Commercial and non-residential use

This Limited Warranty applies only to products purchased for normal residential use. Products used in commercial, hospitality, rental, institutional, or other non-residential settings are not covered unless the product is expressly identified by DAYALANE as commercial-grade.

How DAYALANE will resolve an approved claim

After reviewing the claim and any requested supporting information, DAYALANE will determine whether the issue is covered by this Limited Warranty. For an approved claim, DAYALANE may, at its discretion and as permitted by applicable law:

• Provide a replacement part
• Arrange or authorize a repair
• Replace the product with the same or a reasonably comparable product
• Issue a partial or full refund of the original product purchase price

The selected remedy may depend on the nature of the defect, product availability, location, repair feasibility, and the age and condition of the product. A replacement product or part does not restart or extend the original warranty period; it remains covered for the balance of the original one-year warranty period.

How to submit a warranty claim

Contact DAYALANE as soon as reasonably possible after discovering the issue. Please do not discard the product, affected component, packaging, labels, or identifying information until we have completed our review or advised you otherwise.

1. Contact us through the Contact Us page, by email at support@dayalane.com, or by phone at +1 833 660 0616.
2. Provide the valid DAYALANE order number. The order number is required for every warranty claim.
3. Provide at least one clear photo or video showing the reported issue. We may request additional images, video, measurements, labels, serial numbers, or other information reasonably needed to evaluate the claim.
4. Follow any troubleshooting, inspection, packaging, or return instructions provided by DAYALANE. Do not return a product without prior authorization.

Failure to provide the required order information or reasonable evidence of the reported issue may delay the review or prevent DAYALANE from confirming warranty eligibility.

Additional terms and legal rights

To the extent permitted by law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the one-year duration of this Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

To the extent permitted by law, DAYALANE is not responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this Limited Warranty excludes or limits any rights that cannot legally be excluded or limited.