Change-of-mind return
For personal-preference reasons such as size, color, comfort, style, or suitability for your space. Eligibility requirements and a return fee apply.
Returns & Refunds
We want you to feel confident about your DAYALANE purchase. If something is not right, our Customer Care team is here to help you find the best solution.
- 30-day returnsStart an eligible return within 30 calendar days of delivery.
- Clear return feesChange-of-mind fees are based on the price paid for each returned product.
- We cover our mistakesNo return fee for damaged, defective, or incorrect products.
Choose your return type
Damaged, defective, or incorrect product
If the product was damaged in transit, has a manufacturing defect, or is not what you ordered, DAYALANE will help resolve the issue at no return cost to you.
Return eligibility
To qualify for a change-of-mind return, the product must:
- Be submitted for return within 30 calendar days of delivery
- Be unused, clean, undamaged, and in resalable condition
- Include all original parts, hardware, manuals, tags, and accessories
- Be returned in its complete original packaging
- Be securely packed for return transportation
You may carefully open and inspect the product. Products showing signs of use, stains, odors, scratches, customer-caused damage, alteration, or missing components may not qualify for a full refund.
Please keep the original packaging. Furniture packaging is designed
specifically to protect the product in transit. Missing or inadequate return packaging may reduce the refund or
make a product ineligible for return.
Assembled products
We recommend confirming the product’s size, color, and suitability before assembly. An assembled product may still be accepted if it remains unused, undamaged, complete, and can be safely repacked in its original packaging. An additional processing fee equal to 5% of the price paid applies in addition to the change-of-mind return fee. Acceptance is subject to inspection and return authorization.
Non-returnable products
Unless a product arrives damaged, defective, or incorrect, the following are not eligible for change-of-mind returns:
- Clearance or final-sale products
- Products marked “Non-Returnable” on the product page
- Customized or made-to-order products
- Gift cards
- Products that have been used, altered, stained, damaged, or improperly assembled
- Products missing original parts, hardware, manuals, or accessories
- Products returned after the approved return period
- Products sent back without return authorization
- Wholesale, resale, trade, or commercial orders, unless otherwise agreed in writing
Change-of-mind return fee
The fee is calculated separately for each returned product, regardless of product category. We use the price actually paid after discounts and before sales tax.
Products priced at $200 or less
A flat $20 change-of-mind return fee applies.
Products priced over $200
The fee is $20 plus 20% of the portion above $200.
What the fee includes: The change-of-mind return fee includes standard
return shipping and handling. No separate standard return shipping fee will be charged. Additional deductions may
apply to assembled products or returns involving damage, missing parts, or inadequate packaging.
- The return fee will never exceed the amount paid for the returned product.
- Return fees are rounded to the nearest cent.
- When multiple products are returned, the fee is calculated separately for each product and then added together.
- A product set sold under one SKU is treated as one product.
- If multiple units of the same product are returned, the fee is calculated separately for each returned unit or set.
Example: If an order contains Product A at $400 and Product B at $600,
returning Product A has a $60 fee, returning Product B has a $100 fee,
and returning both has a total fee of $160.
Return fee examples
The amounts below are examples at selected price points up to $3,000.
Important: These are not fixed price tiers.
Your return fee is calculated using the exact price paid for the product and is not rounded down to the nearest
$100 or based on the next lower row. For products priced over $200, the fee is $20 plus 20% of the portion above
$200.
For example, a product priced at $250 has a $30 return fee, and a product
priced at $350 has a $50 return fee.
| Exact price paid — example | Fee at this exact price |
|---|---|
| $100 | $20 |
| $200 | $20 |
| $300 | $40 |
| $400 | $60 |
| $500 | $80 |
| $600 | $100 |
| $700 | $120 |
| $800 | $140 |
| $900 | $160 |
| $1,000 | $180 |
| Exact price paid — example | Fee at this exact price |
|---|---|
| $1,100 | $200 |
| $1,200 | $220 |
| $1,300 | $240 |
| $1,400 | $260 |
| $1,500 | $280 |
| $1,600 | $300 |
| $1,700 | $320 |
| $1,800 | $340 |
| $1,900 | $360 |
| $2,000 | $380 |
| Exact price paid — example | Fee at this exact price |
|---|---|
| $2,100 | $400 |
| $2,200 | $420 |
| $2,300 | $440 |
| $2,400 | $460 |
| $2,500 | $480 |
| $2,600 | $500 |
| $2,700 | $520 |
| $2,800 | $540 |
| $2,900 | $560 |
| $3,000 | $580 |
The applicable fee will be confirmed before the return is authorized and deducted from the refund.
Damaged, defective, or incorrect products
DAYALANE covers the return shipping cost and does not charge a change-of-mind return fee when a product has a manufacturing defect, was damaged during shipping, or is not the product ordered.
| Reason | Return shipping | Information requested |
|---|---|---|
| Manufacturing defect | Covered by DAYALANE | Photos or video showing the defect |
| Shipping damage | Covered by DAYALANE | Photos of the product, packaging, shipping label, and damaged area |
| Incorrect product | Covered by DAYALANE | Photos of the product, packaging, and product label |
Please inspect your order promptly and contact us as soon as possible—preferably within 48 hours—if you discover damage, a defect, missing parts, or an incorrect product. Keep the product and all packaging while we review the issue.
Visible shipping damage
If a parcel arrives with visible damage, take photos before opening it whenever reasonably possible. For scheduled freight delivery, inspect the shipment before the driver leaves and note visible damage or missing packages on the delivery receipt. If the shipment is severely damaged, you may refuse delivery after documenting the damage and should contact DAYALANE immediately.
Depending on the circumstances, the resolution may include replacement parts, a replacement product, an exchange, a return, or a refund. DAYALANE will coordinate any required carrier claim.
The preferred 48-hour reporting period helps us investigate efficiently but does not limit rights available under applicable law.
How to start a return
Contact us before sending any product back. Returns sent without authorization may not be accepted.
Contact us
Email your order number, the product you wish to return, and the reason for the return.
Share photos
Include clear photos of the product and packaging, plus photos or video of any reported issue.
Receive instructions
We will confirm eligibility, disclose any fee, and provide return instructions or a shipping label.
Packing and return transportation
Customers are responsible for securely repacking approved returns using the complete original packaging. DAYALANE will provide return instructions and, when applicable, a prepaid return label.
The product must be handed to the designated carrier by the deadline stated in the return authorization. Damage caused by missing, inadequate, or improper return packaging may result in a deduction from the refund or denial of the return.
This packaging requirement does not apply when the original packaging was unusable because of documented delivery damage.
Refund processing
Once the returned product arrives at our warehouse, our quality inspection team will check its condition and completeness. Approved refunds are issued to the original payment method within 5–7 business days after inspection.
The refund includes the eligible product amount paid after discounts and the applicable sales tax associated with that product.
The following may be deducted or excluded:
- The applicable change-of-mind return fee
- The additional 5% assembled-product processing fee, when applicable
- Deductions for missing parts, product damage, or inadequate return packaging
- Original expedited, upgraded, scheduled, or other special-delivery charges
After DAYALANE issues the refund, banks and payment providers may require an additional 3–10 business days to post the credit to your account.
Exchanges and cancellations
Exchanges
Exchanges are subject to product availability. For an exchange based on personal preference, the same eligibility requirements and change-of-mind return fee apply. If the replacement product has a different price, we will confirm any additional payment or refund before processing the exchange.
No change-of-mind return fee applies when an exchange is required because the original product was damaged, defective, or incorrect.
Cancellations and refused deliveries
Contact us as soon as possible if you need to cancel an order. An order may be canceled without charge before it has been released to the warehouse or carrier.
Once an order has entered processing or shipped, cancellation or carrier interception cannot be guaranteed. An order canceled after shipment—or a delivery refused for reasons other than documented shipping damage—will be treated as a change-of-mind return, and the applicable fee will be deducted from the refund.
Need help with a return?
Email support@dayalane.com or call +1 833 660 0616.
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Last updated: September 2026. This policy does not limit any rights or remedies available under applicable law.