Shipping & Delivery

From our warehouse to your home, we work to make furniture delivery clear, reliable, and easy to follow.

Free standard shippingAvailable on eligible orders within the contiguous United States.
Fast order processingMost in-stock orders leave our warehouse within 1–2 business days.
Tracking providedTracking details are emailed as soon as each package is ready to ship.

Where we ship

DAYALANE currently ships to residential and commercial addresses within the contiguous United States.

We are unable to deliver to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations at this time. Certain remote ZIP codes may be unavailable or may require an additional charge. If an additional charge applies, we will contact you before shipment.

Processing and delivery estimates

Delivery time includes order processing and carrier transit time. Business days do not include weekends or U.S. federal holidays.

Delivery type	Order processing	Estimated transit time	Delivery method
Standard parcel delivery	1–2 business days	2–5 business days after shipment	Delivered by a parcel carrier; appointment usually not required
Large-item freight delivery	1–3 business days	3–7 business days after shipment	Curbside delivery; the carrier may contact you to arrange an appointment

Please note: Delivery dates are estimates rather than guarantees. Weather, holidays, carrier disruptions, remote destinations, and other circumstances outside our control may affect delivery timing.

Shipping cost

Standard shipping is complimentary for eligible orders within the contiguous United States. Additional charges may apply to remote locations, expedited service, redelivery, storage, address changes after shipment, or other special delivery requests.

We will disclose and confirm any additional charge with you before arranging the applicable service.

Orders shipped in multiple boxes

Some furniture items and multi-item orders are shipped in separate boxes. Each box may have its own tracking number, and boxes from the same order may arrive on different days.

If only part of your order has arrived, please check all tracking numbers and allow the remaining packages to complete their journey before reporting an item as missing.

How your order will be delivered

Parcel delivery

Smaller items are generally delivered by a parcel carrier. A delivery appointment or signature is not normally required, and the package may be left in a safe location at the delivery address.

Freight delivery

Oversized furniture may be delivered by an LTL freight carrier. The carrier may contact you to arrange an appointment. Unless confirmed otherwise, service is curbside and does not include unpacking, indoor placement, assembly, or packaging removal.

For scheduled freight delivery, an adult must be available to receive the shipment. Missed appointments or an inaccessible delivery location may result in redelivery or storage charges.

Tracking your order

Once your order ships, tracking information will be sent to the email address provided at checkout. Tracking activity may take 24–48 hours to appear after a shipping label is created.

If an order is split into multiple boxes, additional tracking numbers may be sent separately as each box is processed.

Address changes and cancellations

Contact us as soon as possible if you need to change the delivery address or cancel an order. We cannot guarantee a change or cancellation after an order has been released to our warehouse or carrier.

An address correction, carrier interception, cancellation after shipment, or refused delivery may result in additional charges. Orders canceled after shipment or refused for reasons other than visible shipping damage will be handled under our Returns & Refunds Policy.

Delayed or missing packages

Carrier scans can occasionally be delayed. If tracking shows no movement for more than three business days, or if all packages are marked delivered but part of your order is still missing, contact us. DAYALANE will help investigate with the carrier and determine the appropriate next step.

If tracking shows “delivered” but you cannot locate the package, please first check around the delivery location and ask household members, neighbors, a building reception desk, or property management where applicable.

Delivery damage

Please inspect your order as soon as possible after delivery. If the item or packaging appears damaged, take clear photos of the packaging, shipping label, and affected areas, retain all packaging materials, and contact us as soon as possible—preferably within 48 hours.

DAYALANE will review the issue and coordinate any carrier claim when applicable. For complete instructions, please see our Returns & Refunds Policy.

Returns & refunds

Eligible items may be returned within 30 days of delivery. Return eligibility and shipping fees depend on the reason for return, product category, item condition, and number of boxes being returned.

Please review our Returns & Refunds Policy before sending any item back. Returns sent without authorization may not be accepted.

Frequently asked questions

Will all boxes in my order arrive together?

Not always. Furniture items may ship in multiple boxes with separate tracking numbers, and carriers may deliver them on different days.

Does freight delivery include bringing the furniture inside?

Unless confirmed otherwise in writing, freight service is curbside only. It does not include unpacking, indoor placement, assembly, or removal of packaging.

Can I choose a specific delivery date?

Parcel delivery dates cannot normally be guaranteed. For freight shipments, the carrier may contact you to arrange an available delivery window, but a specific date or time is not guaranteed until confirmed by the carrier.

What should I do if my order arrives damaged?

Photograph the item, packaging, shipping label, and affected areas; keep all packaging; and contact support@dayalane.com as soon as possible, preferably within 48 hours.

Need help with a delivery?

Email support@dayalane.com or call +1 833 660 0616.

Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–2:00 PM ET

Contact Customer Care

Last updated: September 2026.

📞Phone: +1 833 660 0616 (Mon-Fri: 9 AM - 6 PM EST, Sat: 10 AM - 2 PM EST)

✉️Email: support@dayalane.com

🏡Our Address: 850 Sherman Ave, Pennsauken, NJ 08110 (not for return, If you want return items need contact us by email first)

We are also available on social media!

we’ll respond within 24 business hours

For all PR inquiries, please email: marketing@dayalane.com