Not absolutely in love with your DAYALANE order, and need to make a return?All of our products (Except Resale, Clearance items and Gift Card) are sold with a 30-day money back guarantee and must be shipped to us within 30 days of you receiving them.
Obviously, it's not easy to get everyone 100% satisfied, we want to make return as simple as possible. See below for more information on our return policy.
If you are not satisfied with your order or should you wish to return or exchange then please contact us at any time within 30 days after you received the parcel. The Return shipping address will be provided and you will get the refund within 3-5 business days after the return items are delivered.
Returns can only be accepted for products that are unused or not affect re-sale. We will only accept the returned items in the same condition as what we sent.
Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.
Refunds will be issued back to the original method of payment or store credit only.
Gift cards, and items marked as Resale, Flash Sale, Final Sale & Special Sale, Clearance are not eligible for returns or exchanges and will not be refunded.
Please note: Until you are sure whether the item is suitable for your space, please retain the original packaging. If an item is returned without the original packaging, it will not be able to return.