Returns
Not absolutely in love
At DAYALANE, we want you to be absolutely in love with your purchase. If you are not 100% satisfied, you may initiate a return or exchange within 30 days of receiving your delivery (excluding special items). To ensure a smooth process, please review the specific requirements below.
1. General Return Requirements Condition:
- Items must be returned in their original, unused condition, suitable for resale.
- Packaging: Please retain all original packaging until you are certain the item is suitable for your space. Returns cannot be accepted without the original packaging.
- Assembly: Items should not be assembled. An extra 5% processing fee (not including the return shipping fee) applies to returns of products that have already been assembled.
- Security: Customers are responsible for securely packaging items for return. Damage resulting from insufficient packaging may result in a denied refund.
Complimentary Return Shipping & Additional Box Fees
For eligible returns due to personal preference, DAYALANE offers complimentary return shipping for the first return box. Any additional return shipping fees are calculated based on the number of boxes returned and will be deducted from the refund.
Return shipping fees are calculated per box, not per order or furniture item. Each box is counted separately.
Chairs
For eligible chair orders over $200:
- The first return box is free.
- Each additional return box is subject to a $59 return shipping fee.
Sofas, Tables & Other Large Furniture
Due to their size, weight, or modular construction, a single sofa, table, or other large furniture item may be delivered in multiple separate boxes.
- The first return box is free.
- Each additional return box is subject to a $79 return shipping fee.
Return shipping fees are based on the total number of boxes being returned, even when those boxes belong to a single furniture item.
If you would like to know the cost of return shipping for your order, please contact our friendly Customer Care team.
The reasons you might want to return the item:
| Reason for Return | Shipping Cost | Notes |
|---|---|---|
| Manufacturer Defect | Covered by DAYALANE | Photo/Video evidence required. |
| Wrong Item Shipped | Covered by DAYALANE | Must be in original, unused condition. |
| Personal Preference | Customer Responsibility | Return shipping costs required by the customer |
| Shipping Damage | Carrier Claim | Do not sign for damaged packages. |
Quality problems
Buyers need to provide pictures or videos to show the problem.Return postage is undertaken by us.
Please allow us to have 1-7 days processing time to issue the exchange or refund. Our mechanic will inspect every returned item. After the inspection, if it is the manufacturer's defective problem, you will get the exchange or refund within 24 hours.
If you are not satisfied with our products, please contact us first, before you leave any comments. We are dedicated to assuring that you will get top-quality products and services.
You bought wrong or you just don't like it
You have the right to return one product with free shipping once. (specific reference part Number of Free Return)Shipping fee is not refundable.
Customer must email us at support@dayalane.com within 14 days after the item delivered.
Return must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
Please make sure they are not assembled, once you have assembled it, there is a processing fee of around 5% on returns.
Shipping damage
We only use USPS, UPS, FedEx top service shipping companies. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.We shipped wrong
Return items must be in original condition.Customer must email us at support@dayalane.com within 14 days after the item arrived
We would be under the responsibility to issue you the full refund or send you a new product, once the returned item is received.
Cancellations/Refused Delivery
Customer must contact us as soon as possible.You may cancel your order free of charge at any time before the order shipping.
If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to 10% shipping charges and processing fee.
Important: If customers cancel an order while the item is in transit, we will try out best to cancel the delivery and we will charge the processing fee. However, if it is not possible to cancel the delivery you can refuse delivery (please do not open the package upon receipt) unless you keep it if you change your mind. If you refuse it, you also will be charged a processing fee. (Processing fee: 5% of order). Once the item has been properly delivered, this will be considered a return, and our standard return policy will apply.
Reasale Product:
Not eligible for 30-day return policy.No return & refunds
Gift Card
E-Gift Cards are non-refundable.E-Gift Cards may not be redeemed for Cash.
E-Gift cards purchased on DAYALANE never expire.
FAQs
1. How long does it take for me to receive my refund?
| Payment Method | Processing Time (Our Side) | Recovery Time (On Your Side) |
|---|---|---|
| PayPal | 5–7 Business Days | Immediate after processing |
| Credit Card (including: Apple Pay, Google Pay, Affirm, etc.) | 5–7 Business Days | 3–10 Business Days (varies by bank) |
Key Details to Remember
- Inspection Period: We initiate the refund process only after your return has been received and inspected at our warehouse.
- Original Method: All refunds are automatically issued to the original payment method used during checkout.
- Bank Delays: While we process your refund within 7 days, your financial institution may take additional time to reflect the credit on your monthly statement.
2.Why we recommend keeping your original packaging?
To make your experience as worry-free as possible, we suggest keeping the original boxes. These materials are tailored to fit your specific product and provide the safest travel home. Since products damaged in transit due to improper packaging may affect your refund, keeping the original boxes is the simplest way to ensure your return is processed quickly and successfully.