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Returns

Not absolutely in love with your DAYALANE order, and need to make a return?

Obviously, it's not easy to get everyone 100% satisfied, we want to make return as simple as possible. See below for more information on our return policy.

If you are not satisfied with your order or should you wish to return or exchange then please contact us at any time within 30 days after you received the parcel. The Return shipping address will be provided and you will get the refund within 3-5 business days after the return items are delivered.

  • All of our products (Except Resale, Clearance items and Gift Card) are sold with a 30-day money back guarantee and must be shipped to us within 30 days of you receiving them.

  • Returns can only be accepted for products that are unused or not affect re-sale. We will only accept the returned items in the same condition as what we sent.

  • Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.

  • Refunds will be issued back to the original method of payment or store credit only.

  • Gift cards, and items marked as Resale, Final Sale, Clearance are not eligible for returns or exchanges and will not be refunded.

    Please note: Until you are sure whether the item is suitable for your space, please retain the original packaging. If an item is returned without the original packaging, it will not be able to return.

    • The reasons you might want to return the item:

    Quality problems

    Buyers need to provide pictures or videos to show the problem.
    Return postage is undertaken by us.
    Please allow us to have 1-7 days processing time to issue the exchange or refund. Our mechanic will inspect every returned item. After the inspection, if it is the manufacturer's defective problem, you will get the exchange or refund within 24 hours.
    If you are not satisfied with our products, please contact us first, before you leave any comments. We are dedicated to assuring that you will get top-quality products and services.

    You bought wrong or you just don't like it

    You have the right to return one product with free shipping once. (specific reference part Number of Free Return)
    Shipping fee is not refundable.
    Customer must email us at support@dayalane.com within 14 days after the item delivered.
    Return must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
    Please make sure they are not assembled, once you have assembled it, there is a processing fee of around 5% on returns.

    Shipping damage

    We only use USPS, UPS, FedEx top service shipping companies. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.

    We shipped wrong

    Return items must be in original condition.
    Customer must email us at support@dayalane.com within 14 days after the item arrived
    We would be under the responsibility to issue you the full refund or send you a new product, once the returned item is received.

    Cancellations/Refused Delivery

    Customer must contact us as soon as possible.
    You may cancel your order free of charge at any time before the order shipping.
    If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to 10% shipping charges and processing fee.

    Important: If customers cancel an order while the item is in transit, we will try out best to cancel the delivery and we will charge the processing fee. However, if it is not possible to cancel the delivery you can refuse delivery (please do not open the package upon receipt) unless you keep it if you change your mind. If you refuse it, you also will be charged a processing fee. (Processing fee: 5% of order). Once the item has been properly delivered, this will be considered a return, and our standard return policy will apply.

    Number of Free Returns

    Everyone may return ONE item when first purchasing over $200 (If first order is under $200, will not be regarded as Free Return, the cost of shipping will be deducted from the refund. But when your first order and second order(still under $200) plus over $200, one item on your second order can enjoy free return policy). This free return policy can only be enjoyed once per customer. Items received as a box are considered one item.

    If you would like to know the cost of return shipping for your order please contact our friendly customer care team.

    Reasale Product:

    Not eligible for 30-day return policy.
    No return & refunds

    Gift Card

    E-Gift Cards are non-refundable.
    E-Gift Cards may not be redeemed for Cash.
    E-Gift cards purchased on DAYALANE never expire.